ICT Support Officer

Co-operative Bank of South Sudan Ltd is a leading financial institution committed to delivering innovative banking solutions and exceptional customer service. As part of our continued growth and digital transformation, we seek to recruit a highly motivated, innovative and results-oriented professional to fill the position of ICT Support Officer.

Reporting to the Head of ICT & Operations, the ICT Support Officer will provide technical support across the Bank’s ICT environment, ensuring optimal performance of banking systems, digital channels, networks, infrastructure and technology-driven business processes. The role is critical in supporting business continuity, digital transformation initiatives and the delivery of reliable IT services across the Bank.

Key Responsibilities

• Provide first or second-level support for core banking and related banking applications.
• Troubleshoot, analyse and resolve system/channel incidents and user related issues.
• Liaise with vendors and service providers for escalated support and system enhancements.
• Support application upgrades, testing, and deployment activities.
• Monitor and maintain network infrastructure including LAN, WAN, internet, routers, switches, endpoint devices and wireless connectivity.
• Participate in ICT projects from planning through implementation.
• Support automation and digitisation initiatives aimed at improving operational efficiency.
• Support digital banking platforms including mobile banking, internet banking, agency banking, ATMs, and payment systems.
• Monitor system availability and performance to achieve agreed service levels.
• Support disaster recovery and business continuity activities.
• Support user training and adoption of technology solutions.
• Participate in change management processes and system releases.
• Maintain accurate ICT documentation, procedures, and operational manuals.

Qualifications and Experience

• Bachelor’s degree in information technology, Computer Science, Information Systems, Telecommunications, or a related field.
• Minimum of two (2) years’ experience in ICT support, preferably within the banking or financial services sector.
• Experience supporting banking applications, digital channels and ICT infrastructure.
• Familiarity with IT service management frameworks such as ITIL will be an added advantage.
• Professional certifications such as CCNA, Microsoft, ITIL or related certifications will be an added advantage.

Application Procedure

If you meet the above requirements, please submit your application, CV and copies of academic certificates, quoting the job title ‘ICT Support Officer’ not later than Friday, 6th November 2026.

By email: jobs@co-opbankss.com

Hand deliver to:
The Human Resource Manager
The Co-operative Bank of South Sudan Ltd
Plot Number 7 GIV

Only shortlisted candidates will be contacted.