Branch Manager – Nimule Branch

We are looking for exceptionally motivated and inspirational leaders who can think strategically and lead a high performing team. You’ll share in a commitment to excellence by partnering with world-class change champions, all with one unified vision of delighting our customers. We want to engage quality leaders with a high level of integrity, personal accountability, effective communication, initiative, creativity, and interpersonal skills, with a commitment to teamwork and excellence.

Are you agile and passionate about business development and service excellence? Do you possess credit and branch operations experience? This position, within the Business & Branch Banking presents the perfect opportunity for you if you are seeking to grow your career in a credit and operations environment with myriad opportunities for growth.

Reporting to the Head, Business and Branch Banking, the role holder will proactively market the bank products and services to both current and prospective clients in order to maintain a competitive edge in the market. In addition, the role holder will be required to maintain impeccable customer service standards as well as direct, guide & control all the operational functions in the Branch.

The Role

Specifically, the successful jobholder will be required to:

• Branch Management & Administration – this will involve planning, organizing, leading, administering and controlling all the operations of the branch and ensure that branch assets are held in safe custody by ensuring that all procedures are correctly and consistently followed.
• Marketing and business development – Prepare and implement the branch marketing strategies and plans, identify and pursue areas of profitable business, develop annual targets that the branch must achieve with respect to business development, maintain and coordinate relations amongst internal and external customers of the bank.
• Ensure excellent customer service by providing prompt and efficient response and resolution of customer complaints /queries while ensuring customer confidentiality. It will also involve innovation and provision of products that suit customer needs
• Credit administration – ensure that credit is administered as per the laid-out credit guidelines, monitor and make decisions on challenging or complex accounts and carry out loan appraisals.
• Drive Collections – champion the credit collection efforts in the branch to maintain a healthy PAR. • Expenditure control by ensuring that the branch books and records are reconciled and kept properly, providing timely and accurate reports and returns, preparing budget plans and ensuring that any budgetary irregularities are corrected.
• People management – providing leadership to the team by coaching, training, motivating and managing staff performance. It will also involve resolution of any staff grievances and disciplinary matters by liaising with Human Resources.
• Package and sell Liability products, Cash Management solutions, and Transaction Banking solutions. • Lead change and support teams through Transformation initiatives.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree. Diploma in Banking, MBA will be an added advantage.
• At least five (5) years banking experience in Leading and Supporting Sales and Credit roles with branch management experience.
• Sound credit exposure and Operations in a branch for at least one year may have an added advantage. Similarly, credit experience attained in the Head Office Credit lending units is acceptable.
• Ability to structure and sell all Trade Related Products.
• Ability to sell digital related solutions to Retail and Business Clients.
• Excellent customer service/relationship management skills.
• Strong business development, negotiating and decision-making skills, good Interpersonal, leadership and communication skills.
• Should be innovative and able to uniquely support client needs.
• Problem Solving skills
• A performance driver with good business management skills.
• Demonstrated coaching and mentoring capabilities.
• Ability to analyze data, information and situations, for effective work performance with excellent attention to details and quality outputs.
• An analytical mind and apt decision-making skills.
• Aggressive in sales and storming the market as well as making conversions.
• Ability to share and give feedback.

How to apply:

If you are confident that you fit the profile and you are keen to add value to your career then forward your application enclosing detailed Curriculum Vitae and copies of your Academic Certificates to email address: HRD@co-opbankss.com indicating “Branch Manager-Nimule Branch” on the subject line by close of business on Monday, 23rd February 2026.